Return & Exchange Policy Information

Damage Claims:

  • All merchandises are packed carefully and correctly utilizing a triple check method before it leaves GTSPEC.
  • All claims for damage or loss to your shipment must be made with the carrier within 48 hours. Damaged shipment should be checked in the presence of the carrier. Please keep all shipment cartons and packing material for carrier inspection.
  • Claims for shortage of items must be made within 48 hours of receipt.
  • Buyer must inspect the packaging and the products carefully upon receiving them, then accept the shipment and notate any damages and irregularities such as crushed, torn, punctured or broken parts on both the packaging and the products, on the freight bill or receipt at the driver’s presence. Buyer must retain all cartons, packing materials, and damaged products for the carrier’s damage inspector to inspect. Do not refuse shipment or return it without approval, because the buyer’s right to make a damage claim may be denied. A signed receipt without any notation indemnified the carrier as well as GTSPEC from any further damage claim. Discovery of damages after a clear delivery becomes the responsibility of the customer. All damages must be notified to carrier and GTSPEC within 24 hours.